Frequently Asked Questions (FAQ)

What is the delivery time of my order?

When you order from Mason & Harper, the delivery time may be slightly different from what you’re used to. Because our products are shipped directly from our suppliers, we save significantly on storage and transportation costs. This allows us to offer our products at very competitive prices.

The average delivery time is 4 to 10 business days (Monday–Friday, excluding holidays).

What should I do if I haven’t received my order yet?

Due to high demand for our products, your order may sometimes arrive later than expected. We appreciate your understanding.

If the estimated delivery time has passed and you still haven’t received your order, please email us at info@masonharper-charleston.com, and we will investigate the status of your package for you.

I want to exchange or return my order. How does this work?

To return an item, simply contact our customer service at info@masonharper-charleston.com.

Please include:

  • Your name

  • Your order number (e.g., #0000) from your confirmation email

  • The reason for your return

We will then provide you with the return address and confirm your return request. After that, you can send the product back to us using a courier of your choice.

What are the return costs?

Return shipping costs are at your own expense. The costs depend on the courier you choose. Please check the courier’s website for exact pricing.

What are the conditions for returning my product(s)?

You have a 30-day return period starting from the day you receive your item.

Returns are only accepted if:

  • The return period has not expired

  • The product is in its original packaging with all labels attached

  • The product has not been used

Which payment methods can I use?

We accept payments via Creditcard and Paypal.

If you are unsure whether your payment method is accepted, please follow the steps on the checkout page to see all available options.

All transactions are processed through secure and reliable payment systems and are 100% safe.

What if I didn’t receive an order confirmation email?

This shouldn’t happen. Please send an email with your full name and email address to info@masonharper-charleston.com, and we will assist you as soon as possible.

Can I cancel my order?

Would you like to cancel your order for any reason? Please email us as soon as possible at info@masonharper-charleston.com.

Include:

  • Your name

  • Your order number (e.g., #0000)

  • The reason for cancellation

We will process your request as quickly as possible.